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Becoming part of the national Ford Certified Collision Network (FCCN) requires a collision repair shop to make a commitment to providing superior service to its Ford and Lincoln customers. Managed by Ford, this initiative supports collision centers in delivering a high standard of safe, quality collision repairs that use original equipment repair procedures and parts.
Certification has become more critical with the growing complexity of vehicles, and FCCN shops adhere to a wide range of requirements and specifications that Ford verifies. Annual assessments help ensure the right tools, equipment, training and repair processes are in place at every FCCN shop. Ongoing support is provided by Ford’s dedicated technical call center, and, an industry first, onsite consultation and coaching.
In addition to required Ford training for technicians, FCCN shops must maintain I-CAR Gold Class status.